Your privacy matters to us. This policy explains what personal data Matbet collects when you register, deposit, place bets, and use our platform — and exactly how that data is stored, used, and protected.
Six principles that guide how we handle your personal data on the Matbet platform. The full policy is detailed below.
All data transmitted between your device and Matbet is protected using industry-standard encryption. Your account credentials and payment details are never stored in plain text.
Matbet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the Matbet platform ecosystem and trusted service providers only.
We only collect the personal data that is genuinely needed to operate your account, verify your identity, and process PKR transactions via JazzCash, Easypaisa, Raast, and bank transfer.
You have the right to access the data Matbet holds about you, request corrections, and ask for account closure. Contact support at any time to exercise your data rights.
We tell you clearly what data we collect and why. There are no hidden profiling systems or undisclosed uses. This policy covers every data-processing activity on the Matbet platform.
Where data must be shared — for example, with payment processors or identity verification providers — we only work with established, vetted service providers who maintain appropriate data security standards.
Matbet is an online sports betting and casino platform operating at matbet.st. This Privacy Policy applies to all services and products offered through the Matbet platform, including the sportsbook, casino, live casino, slot games, deposit and withdrawal processing, bonus and promotions system, and the VIP loyalty programme.
When this policy refers to "Matbet", "we", "us", or "our", it refers to the platform and its operating entity. When it refers to "you" or "the player", it means any registered user of the Matbet platform or any visitor to the website.
This policy is written in plain English to make it easy to understand. If you have any questions that are not answered here, please reach out to our support team — contact details are in Section 14.
Matbet collects personal data only when there is a clear and legitimate reason to do so. The categories of data we may collect include:
Note: Full card numbers and sensitive payment credentials are handled directly by payment processors and are never stored on Matbet's own servers. We only retain the information necessary to match payments to accounts and process withdrawals.
Data is collected in the following ways on the Matbet platform:
Matbet uses your personal data for specific, legitimate purposes only. Here is a breakdown of what we do with the data we collect:
| Purpose | Data Used |
|---|---|
| Account creation & management | Identity, contact, and login data |
| Identity verification (KYC) | Name, date of birth, CNIC or government ID |
| Processing deposits & withdrawals in PKR | Payment method details, transaction records |
| Delivering sports betting & casino services | Account data, betting activity |
| Bonus, promotions & VIP programme management | Account activity, transaction history |
| Fraud prevention & security monitoring | IP address, device data, betting patterns |
| Customer support | Account data, communication records |
| Platform improvement & analytics | Session data, usage behaviour (anonymised where possible) |
| Responsible gaming monitoring | Betting activity, deposit frequency, session duration |
| Marketing & promotional communications | Contact details (only where you have opted in) |
Marketing opt-out: If you no longer wish to receive promotional messages from Matbet, you can update your communication preferences in your account settings or contact support to opt out at any time.
Matbet processes your personal data on the following legal grounds:
Matbet does not sell your personal data to third parties. However, in order to operate the platform and deliver services to you, we share data with a limited set of trusted service providers and partners:
When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer, cards, or other mobile wallets, your payment details are shared with the relevant payment processor to complete the transaction. These providers handle payment data under their own privacy and security standards.
During KYC checks, your identity documents and personal details may be shared with third-party identity verification services that specialise in document checking and fraud screening. These providers process data only for verification purposes and are not permitted to use your data for any other purpose.
Our platform relies on third-party software providers for casino games, live casino streaming, and platform infrastructure. These providers may receive limited account and session data necessary for the delivery of their services. Game providers, for example, receive session tokens and bet data to run games and return results.
To protect the platform and its players from fraud, money laundering, and account abuse, Matbet may share flagged transaction or account data with specialist fraud prevention services.
In limited circumstances, Matbet may be required to disclose personal data in response to a lawful request from a relevant authority. We will only do so where legally required and will limit the disclosure to what is strictly necessary.
Important: All third-party providers that receive your data are required to maintain appropriate security measures and may only use your data for the specific purpose for which it was shared. We do not permit our partners to use your data for their own marketing or commercial purposes.
Given that all Matbet transactions are conducted in PKR using Pakistani payment channels, we want to be especially clear about how payment data is handled.
When you deposit using JazzCash or Easypaisa, your mobile wallet number is used to match incoming payments to your account. This number is stored securely on our platform. When you request a withdrawal, it is used to route the payment back to you. We do not share your wallet number with any party other than the payment processor facilitating the transaction.
For Raast transfers and bank transfers, your bank account number and account title are stored only for the purpose of processing outbound withdrawals. These details are never used for any other purpose and are not shared with third parties for marketing.
Card transactions are processed via a PCI-DSS compliant payment gateway. Full card numbers are tokenised by the gateway and are not stored on Matbet's servers. We retain only masked card details (e.g., last four digits) for account-matching and withdrawal routing purposes.
Withdrawal security: To protect against fraud, Matbet only processes withdrawals to payment methods registered in the account holder's own name. If a withdrawal method does not match the account holder's verified identity, the withdrawal will be held for additional review.
Matbet uses cookies and similar technologies on its website and platform. Cookies are small text files placed on your device that help us recognise you, maintain your session, and improve your experience on the platform.
You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies. However, disabling essential cookies will affect your ability to log in and use core platform features. Please refer to your browser's help documentation for instructions on managing cookies.
Matbet does not use third-party advertising cookies or serve targeted advertising based on your betting behaviour to external advertisers.
Matbet retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable obligations. The general retention principles are as follows:
When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Matbet takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure.
These measures include:
While we work hard to protect your data, no online platform can guarantee absolute security. You also have a role to play — use a strong, unique password for your Matbet account and do not share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.
You have rights in relation to the personal data that Matbet holds about you. These include:
To exercise any of these rights, contact the Matbet support team. We will respond to your request within a reasonable timeframe. Requests may require identity verification before they can be actioned, to protect against unauthorised data access.
Account closure requests: If you wish to close your Matbet account and have your data removed, please contact support directly. Our team will guide you through the process and confirm what data is retained after closure and why.
Matbet is strictly an adults-only platform. No one under the age of 18 is permitted to register an account or use any Matbet service. We do not knowingly collect personal data from anyone under 18.
If we become aware that personal data has been collected from a minor, that account will be immediately closed, all data will be deleted, and any funds held in the account will be handled in accordance with our responsible gaming procedures.
If you believe a minor has registered or is using a Matbet account, please contact support immediately so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing betting and casino platforms. For more guidance on keeping gaming safe, visit our Responsible Gaming page.
Matbet may update this Privacy Policy from time to time to reflect changes in platform operations, services offered, or applicable requirements. When material changes are made, the "Last reviewed" date at the top of this page will be updated. Where the changes are significant, we may also notify registered players through their registered contact details.
We encourage you to check this page periodically to stay informed about how Matbet handles your personal data. Your continued use of the platform after any update to this policy constitutes your acknowledgement of the revised terms.
If you disagree with any changes to this policy, you should stop using the platform and contact support to close your account and request data deletion where applicable.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Matbet handles your personal data, please contact our support team. We are available 24/7 via live chat on the platform and aim to respond to all email enquiries within 24 hours.
Our support email address is displayed in the footer of this page. When submitting a data-related request by email, please include your registered username and a brief description of your request so we can assist you efficiently.
For answers to common questions about accounts, payments, and platform use, visit the FAQ page. For information on how Matbet approaches responsible gaming and player protection, see the Responsible Gaming page.
Data rights requests: To submit a formal data access, rectification, or erasure request, please contact support with your account username and the specific right you wish to exercise. We will verify your identity before actioning any request.
Register your Matbet account, deposit in PKR via JazzCash or Easypaisa, and start betting on PSL, T20 cricket, football, and casino games. We handle your data with care so you can focus on what matters — placing great bets.